SHIPPING & RETURNS


Thank you for investing in something beautiful from OSCAR The Collection !

Shipping

OSCAR The Collection ships worldwide. 

 Destination

Shopping card

Shipping fee

Timing

Belgium

< €200

€10

2-5 days

Belgium

> €200

Free

2-5 days

The Netherlands

€10

2-6 days

Rest of EU-countries

€25

2-8 days

Non EU-countries

€35 (import and duties not included)

2-20 days

  • Orders will be sent by DPD, PostNL or UPS.
  • After your order is packed, you will receive a tracking number of your shipment which will allow you to check how close you are to receiving your oscar the collection parcel.
  • Timing indications are expressed in business days.
  • Once your order is on its way, we are unable to change the shipping address.
  • All orders require a phone number for delivery.

Returns

Isn't the item exactly what you had in mind? Did you reconsider? Don't worry. OSCAR The Collection  commits to reimburse all purchased items returned within 14 days following the date of delivery as long as the return conditions have been respected. 

The item is sent back to us in its original and complete packaging and condition (all labels attached, not worn, not used, not damaged, not stained and no smell) including the original invoice and the completed return form which you can download here.

If you have any questions regarding your return, please contact customercare@oscarthecollection.com

Please send the parcel to our hq office:

OSCAR The Collection 
Venecolaan 52L
9880 Aalter
Belgium

As a customer, you are responsible for the costs of the return shipment. The costs depend on the shipping method you will choose. Without proof of the shipment with a tracking code, lost returns will not be reimbursed.

Shipping delays / lost or stolen packages

We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated time frame.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Moreover, we do not hold responsibility for damaged, lost or stolen packages.

International duty / taxes

Please kindly note that if you are purchasing online from outside of Belgium, you may be charged customs duties and taxes. These duties and taxes are not included in the price of the goods and are not included in the overall shipping cost. Oscar the collection is not responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer. We do not refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.
For further information, we recommend contacting your local customs office.